RiceBid is a UK-based online platform where businesses can buy rice in bulk directly from verified sellers around the world. It is built for importers, wholesalers, distributors, and large buyers who want a safe and efficient way to source quality rice.

Do I need to create an account to browse?

No, you can freely browse all rice listings without an account. You only need to register when placing a sample order or bulk purchase.

Is RiceBid for businesses or individuals?

RiceBid.com is designed for businesses only. You should be an importer, exporter, wholesaler, distributor, agent, farmer or food industry professional to use the platform.

How do I know the rice quality before buying?

You can order a 1kg sample from any seller to check quality before making a bulk decision. Samples are sent by air and usually arrive within 10 days.

How much does a sample cost?

Each sample order costs £40. This covers the rice, packaging, and international airmail shipping.

Can I get a refund for the sample?

Sample orders are non-refundable unless the seller fails to dispatch the sample or does not provide dispatch proof.

What is the benefit of ordering a sample?

You get to see and feel the actual rice before buying in large quantity. It helps avoid risk, confusion, or disappointment.

Is RiceBid a wholesaler?

No, RiceBid is not a wholesaler. We are a marketplace that connects verified rice sellers and buyers. We hold your payment until you are satisfied with the delivery.

Can I talk to the seller before placing a bulk order?

Yes, after receiving the sample, you can contact the seller directly through the platform to discuss bulk pricing and shipping details.

Is there negotiation allowed?

Yes, you can negotiate the final bulk price with the seller. Once agreed, the seller updates the product listing for you to place the order.

How do I place a bulk order?

Once the price is agreed, the seller updates the listing. You then checkout securely and your payment is held by RiceBid until the shipment is delivered and confirmed.

What is CIF?

CIF means Cost, Insurance, and Freight. All products on RiceBid are sold with CIF terms, meaning the seller pays for shipping and insurance up to your destination port.

Is shipping included in the rice price?

Yes, all listed prices on RiceBid are CIF — which means the shipping and insurance are included. There are no hidden shipping fees.

Who pays customs duty or port charges?

Buyers are responsible for any local customs clearance, import taxes, or port charges in their country.

Where are the sellers located?

Sellers are from major rice-exporting countries such as China, India, Pakistan, Vietnam, Thailand, and others. All are manually verified by our team.

How are sellers verified?

Each seller must provide business documents, certificates, and a valid phone number. We also ask for product images, sample readiness, and sometimes a video.

How is payment handled?

You pay securely through Stripe at checkout. For bulk orders, the payment is held by RiceBid and only released to the seller once you confirm safe delivery.

Is payment safe?

Yes, payments are processed by Stripe — a secure, global payment gateway. We also hold the funds until you approve the shipment.

When is payment released to the seller?

Funds are only released after you confirm the rice has arrived and is acceptable in terms of quantity and condition.

What if there is a problem with my delivery?

You can raise a dispute through our support team. RiceBid will pause the payment release and investigate the issue fairly.

What if I don’t confirm receipt?

If you don’t respond within 48 hours of confirmed delivery, RiceBid will follow up. If there is no dispute after a reasonable time, funds may be released automatically.

Do you offer buyer protection?

Yes, RiceBid protects you through sample-based verification, escrow payment, verified sellers, and dispute mediation. We don’t release your money unless you are satisfied.

Can I buy rice from multiple sellers?

Yes, you can order samples from multiple sellers and decide who to buy from based on quality, pricing, and shipping terms.

Can I buy less than a container?

Some sellers accept smaller bulk orders depending on their stock and terms. You can negotiate directly after receiving the sample.

What types of rice are available?

You’ll find basmati, sella, steam, IRRI, jasmine, long grain, short grain, and other varieties depending on seller location.

What if I need a specific certificate?

Many sellers provide export documents such as Certificate of Origin, Phytosanitary Certificate, Lab Reports, QA/QC, and more. You can request these directly.

Can I request private label packaging?

Some sellers offer private label or custom packaging options. Ask the seller during negotiation.

How long does delivery take for bulk orders?

Shipping timelines vary, but sellers usually dispatch within 7–10 days of payment. Transit times depend on port and destination.

How do I track my shipment?

Sellers must upload dispatch documents or proof of shipping. You can request tracking details and Bill of Lading directly.

What if I want to reorder?

You can reorder from the same seller through their profile, or contact them directly through the platform.

How do I contact support?

You can reach us via WhatsApp, email, or live chat for any help or concerns. We’re based in the UK and respond quickly.

Is RiceBid based in the UK?

Yes, RiceBid is operated by FOOOD LTD, a UK-registered company. We are governed by UK laws and provide British-standard customer service.