Privacy Policy for RiceBid.com

Last Updated: [04 April 2025]

At RiceBid.com, operated by FOOOD LTD (Company No. 09428856), we are committed to protecting your personal data and respecting your privacy.

This policy outlines how we collect, use, store, and protect your information when you use our website.

1. Who We Are

RiceBid.com is owned and operated by FOOOD LTD, a UK-registered company with offices at:
CKR House, 70 East Hill, Dartford, Kent, DA1 1RZ, United Kingdom

2. What Personal Data We Collect

We may collect the following personal and business information when you register, browse, place an order, or contact us:

  • Full name
  • Phone number and WhatsApp contact
  • Email address
  • Business name, registration details, and address
  • Billing and shipping address
  • Purchase history
  • IP address and device/browser details
  • Optional marketing preferences

3. How We Use Your Data

We use your data for the following purposes:

  • To create and manage your account
  • To process sample and bulk orders
  • To verify sellers and enable store setup
  • To hold and release payments securely via Stripe
  • To respond to support and dispute queries
  • To send important service updates
  • To send marketing messages (only if you opt in)

4. Lawful Basis for Processing

Our processing of personal data is based on:

  • Contractual obligation – to provide services you request
  • Legitimate interest – for fraud prevention, platform security, business operations
  • Consent – for marketing communications and cookies

5. Who We Share Data With

We only share data with:

  • Stripe (for payment processing and escrow services)
  • Internal staff and trusted agents who help with support or verification
  • Service providers (e.g., email, analytics) under data protection agreements
  • Legal authorities if required under UK law

We never sell or trade your personal data.

6. Cookies & Analytics

RiceBid.com uses cookies to:

  • Enable core website functionality
  • Track usage for improvement
  • Remember your login and preferences
  • Serve content tailored to your location

We also use tools like Google Analytics to monitor site traffic anonymously.

You may manage cookie preferences via your browser settings.

7. Marketing Communications

You will only receive marketing updates (e.g., new rice listings, deals) if you explicitly opt in.
You can unsubscribe at any time via the link in the message or by contacting us.

8. Data Retention

We retain personal data only as long as necessary to:

  • Comply with UK business and tax law
  • Support transactional and platform-related records
  • Fulfil any ongoing customer service obligations

9. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold on you
  • Correct or update inaccurate data
  • Request deletion of your account and data (subject to legal requirements)
  • Withdraw consent for marketing at any time
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

We intend to register with the ICO in due course for full compliance.

10. Data Security

We implement appropriate technical and organisational safeguards to protect your data, including:

  • SSL encryption
  • Access controls
  • Secure payment integration via Stripe

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us through ricebid.com/help